Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orders@revedores.com Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orders@revedores.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at orders@revedores.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@revedores.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at orders@revedores.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@revedores.com
How long do I have to make a return?
If for any reason you are not happy with your purchase, full-price item(s) may be returned (postmarked by the carrier) within 15 days of the order date for a refund to the original form of payment less the original shipping & handling fees. Please note that there is a fee up to $15.00 when using our return label which will be deducted from the total refund. You can generate a prepaid return label by contacting us. We recommend using a desktop or laptop computer to generate and print your return label.
Item(s) must be returned in original condition (unworn, unwashed, unaltered) with the tags attached. Shoes must be returned in their original shoe box. Do not adhere the return label to the original shoe box. Instead, please make sure to use another form of packaging to send back the shoes.
If you decide to not use our label, we suggest that you use a trackable and insured mail service, and obtain a receipt for all shipments. We are not responsible for packages mailed to us that do not use one of our prepaid return labels, and we do not reimburse for out-of-pocket shipping costs. if you decide to make a return using another carrier, our return address is listed below.
Athina Collection
1001 Towne Ave
Suite 115
Los Angeles, CA 90021
How do I get refunded if I paid with a gift code/card?
Purchases made with a gift code will be refunded back as store credit to your revedores.com account. Store credit can be used both in-store and online.
How long does it take to get a refund?
Please allow up to 2 weeks from your return delivery date for your return to be processed. You will receive an email confirmation once your return and refund have been completed.
Can online purchases be returned in-store?
Full-price purchases made on revedores.com may be brought back to any of our store locations for store credit or exchange only. In-store returns are not refunded back to the original form of payment. Please make sure you bring the invoice included with your order or a copy of the order confirmation email to receive a store credit or exchange.
The item(s) must be new and unworn with original tags and within 30 days of the order date. Shoes must be unworn and in the original shoe box. Items marked “final sale” may not be returned.
Am I able to exchange my item(s)?
Currently, there isn’t an option to exchange online purchases. You may ship back your original full-price item(s) within 30 days of the order date for a refund, and can then place a new order for the correct size or color. If you’re local to one of our Athina Collection locations, you may exchange your full-price item(s) in store or return for store credit.
Can I return "Final Sale" items?
Any merchandise marked or specified as “final sale” may not be returned. This also applies to items discounted using promotion codes with a “final sale” disclaimer. Earrings*, tights, swimwear, fashion face covers, fashion or styling body tape, and gift certificates/cards are considered "final sale" and are not returnable.
International Return Policy
Returns are accepted on full-price merchandise that is shipped back within 30 days of the delivery date. Your refund will be processed in U.S. dollars, and your credit card company will exchange the currency. Athina Collection is not responsible for costs associated with shipping, customers, and taxes & duties. For specific information regarding customs policies and fees, please contact your local customs office.
Need more help?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orders@revedores.com Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at orders@revedores.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@revedores.com.
Please feel free to reach out via phone, email, or live chat with any additional questions! Our team is available 7 days a week from 8:30am-4:30pm PCT. Closed on holidays.